How long does it take for my order to reach me?
In stock orders are dispatched within 5 working days after payment confirmation. Typically, it will take between 3-5 working days after dispatch. Delivery dates are not guaranteed in the event of service interruptions or failures beyond the control of ARTSIE HIJABIS.
Why is the expected delivery is between 1-3 weeks for some products?
To help us keep our inventory risks low, we will produce only upon an order. Hence some products may have a longer delivery time. We will inform you accordingly when your order is ready for delivery/collection or when it is out of stock. In the event that the product is out of stock, we will refund you the money.
Do we ship internationally?
Yes, however you would need to enquire with us via email at email@example.com as we do not offer the service via website. We would need to know your order items, your address and zip code. We will notify you of the international shipping rates via email.
How can I check on my order?
Simply sign in to your account to check the details or status of your order. You will also receive emails from us when there are updates on your order.
How much is the delivery charge?
You have 3 ways to get your item: Free Normal Postage for selected items, Registered Post / Courier or Self-Collection at our home-office located at 167 Hougang Ave 1. Registered Post / Courier is at a charge of $5. Free Delivery for purchases above $60 (Only for local SG addresses). For self-collection, by appointment only. You will see your delivery charges at the checkout page.
Cancellations & Returns
Can I cancel my order?
As we process your order as soon as we receive it, we may not be able to cancel your order or change it once it is processed. However, please contact us as soon as possible at firstname.lastname@example.org and we will do our best to assist you.
Can I return my purchase?
Your satisfaction is important to us. As such, you have 7 working days to return your purchase from the date you received it. Please email us to let us know you will be returning the item and the reason for returning. Custom made items and food items are not eligible for returns. Do check out our Cancellations, Returns & Refunds Policy for more details or contact us for assistance.
Payment & Pricing
What currency are the prices displayed in?
All prices are stated in Singapore Dollars (SGD).
What forms of payment do you accept?
We offer a number of payment methods: 1. Credit & Debit Cards: Simply opt to pay via Credit Card/Debit Card at check-out. 2. Direct Bank Transfer: Make your payment directly into our bank account within 24 hours. 3. Coupon Code: To use it, simply enter the voucher code at check-out page.
What are the design services do you provide? And how much do you charge?
We offer Graphic Design Services that includes Business Card Design, Invitation Card Design, Poster & Postcard Design, T-Shirt Design, Sticker, Tag & Bookmark Design, etc. We do not provide printing services but if you need us to design and print, we will outsource the printing to our trusted partner at a cost. Our prices differ for the types of design you need. For example, A6 post card design + printing can cost about $4 per piece. However, it will again depends on the complexity of the design. Email us at email@example.com to enquire for more details.
How long do you need to design and print my items?
The total time frame to design and print will take about at least 2 weeks depending on the complexity of the design and the amount of printing needed to be done. Please let us know the date you need the items so that we can deliver them to you on time. We do not take any last minute design requests especially if it is less than a week time frame.